Sonne (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (“Website”) and use our services. By accessing or using our Website, you agree to the terms and practices described in this Privacy Policy.

1. Introduction and Scope
This Privacy Policy is designed to provide transparency into our privacy practices and principles regarding the collection, use, storage, and disclosure of personal information. It applies to all users (“User,” “you,” “your”) of our Website.
This Privacy Policy is governed by the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (“UAE Data Protection Law”) and other applicable UAE laws and regulations.

2. Information We Collect
2.1 Information You Provide
We collect personal information that you provide to us directly through the "Contact Us" form on our Website. This includes:

• Name: To address you properly and provide personalized communication.
• Email Address: To communicate with you regarding your inquiries and service requests.
• Phone Number: To contact you for service-related purposes or to respond to your inquiries.

We do not collect any other personal information unless you provide it to us voluntarily.
2.2 Information Automatically Collected
We may also collect certain information automatically when you use our Website:

• Log Data: IP address, browser type, operating system, referring URLs, access times, and pages viewed.
• Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your usage and preferences. Please refer to our Cookie Policy for more details.

3. How We Use Your Information
We use the personal information we collect for the following purposes:

• To Communicate with You: To respond to your inquiries, provide customer support, and communicate with you regarding the services you have requested.
• To Improve Our Services: To understand how our Website is used, analyze trends, and improve the quality and functionality of our offerings.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes, including UAE Data Protection Law.
• To Prevent Fraud and Ensure Security: To prevent, detect, and investigate fraud, security breaches, and other potentially prohibited or illegal activities.

4. Sharing of Your Information
We may share your personal information with the following parties:

• Service Providers: Third-party vendors, contractors, and partners who provide services on our behalf, such as customer support or hosting services. These providers are bound by contractual obligations to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal Authorities: Law enforcement agencies, courts, regulatory bodies, or other governmental authorities as required by law or regulation.
• With Your Consent: We may disclose your information to other parties based on your explicit consent.

5. International Transfers of Personal Data
We may transfer your personal information to third parties located outside the United Arab Emirates for processing and storage. Where such transfers occur, we will take appropriate measures to ensure that your personal data is adequately protected in compliance with UAE Data Protection Law.

6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, regulatory, accounting, or reporting requirements.

8. Your Rights and Choices
Under UAE Data Protection Law, you have the following rights concerning your personal information:

• Right to Access: You have the right to request access to the personal information we hold about you.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
• Right to Erasure: You have the right to request the deletion of your personal information under certain circumstances.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes.

To exercise any of these rights, please contact us using the contact information provided in Section 11.

9. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to collect information about your interactions with our Website. You can choose to disable cookies through your browser settings, but this may affect your ability to access certain features of our Website.

10. Third-Party Websites
Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of such third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Email: sonne.fz.llc@proton.me
Address: Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al-Khaimah, United Arab Emirates, Postal Code: FDBC2174

12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will provide notice of any material changes by posting the updated version on our Website and updating the "Effective Date" at the top of the page. Your continued use of our Website after any changes constitutes your acceptance of the revised policy.

13. Governing Law and Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of the UAE.

14. Complaints and Dispute Resolution
If you have any concerns or complaints regarding our handling of your personal information, you have the right to lodge a complaint with the relevant data protection authority in the UAE or your local jurisdiction. We encourage you to contact us first so that we can address your concerns directly.

15. No Liability for Third-Party Actions
Sonne is not responsible for the actions, omissions, or practices of any third-party service providers or websites, including those linked to or from our Website. You agree that any use of such third-party services or websites is at your own risk and is subject to the terms and privacy policies of those third parties.

16. Data Protection Officer
We have appointed a Data Protection Officer (“DPO”) to oversee compliance with this Privacy Policy. If you have any questions or concerns about our privacy practices or this Privacy Policy, you may contact our DPO at:
Email: sonne.fz.llc@proton.me
Address: Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al-Khaimah, United Arab Emirates, Postal Code: FDBC2174

17. Limitations of Liability
To the maximum extent permitted by applicable law, Sonne shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from or related to the use or misuse of personal information provided by you, whether based on warranty, contract, tort, or any other legal theory. This limitation of liability shall apply even if Sonne has been advised of the possibility of such damages.

18. Force Majeure
Sonne shall not be liable for any failure to perform its obligations under this Privacy Policy due to events beyond its reasonable control, including but not limited to natural disasters, war, terrorism, strikes, government action, or pandemics.

19. Validity and Enforcement of This Privacy Policy
If any provision of this Privacy Policy is found to be invalid, unlawful, or unenforceable by a competent authority, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision will be replaced by a valid, enforceable provision that most closely matches the intent of the original provision.